Refund and Returns Policy

Last updated: August 2026

1. Overview

We want you to be happy with your StillaGamer order. If something isn’t right, this page explains how returns, exchanges and refunds work.

2. Right of withdrawal

If you are a consumer in the European Union or another jurisdiction providing a statutory right of withdrawal, you generally have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

To exercise this right, please contact us via our Contact Us page before or within the withdrawal period, then return the product within the legally applicable return period.

3. Return conditions

To be eligible for a return, items must be unused, unworn, unwashed, and in the same condition that you received them, with tags attached and in the original packaging where possible.

Certain items may not be eligible for return, such as items marked as final sale, or products that have been personalised or worn beyond trying them on.

4. How to start a return

To start a return, please contact us at [SUPPORT EMAIL REQUIRED] with your order number and the reason for your return. We will confirm the return address and next steps.

Return address: [RETURN ADDRESS REQUIRED]

Please retain proof of shipment until your return has been processed. Unless required otherwise by law, return shipping costs are the customer’s responsibility.

5. Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. Approved refunds are issued to your original payment method within a reasonable timeframe.

6. Damaged or incorrect items

If your order arrives damaged, defective, or incorrect, please contact us at [SUPPORT EMAIL REQUIRED] with your order number and photos of the issue as soon as possible, so we can arrange a replacement or refund.

7. Exchanges

The fastest way to get a different size or design is to return the item you have and, once the return is accepted, place a new order.

8. Contact us

Questions about returns or refunds? Reach us via our Contact Us page or at [SUPPORT EMAIL REQUIRED].